Agentic CX Redesign
From a chat-only model to an agentic, AI-forward experience.
Deep Research
Turning a conversational assistant into a research engine.
Citations Design
A streamlined system to tag Alexa's answers with sources.
The Future of Alexa
AI and conversational agents for productivity, shopping and entertainment.
Out of Box Experience
End-to-end onboarding strategy, engagement features and data optimization.
Privacy Dashboard
Better interaction, discoverability and customization for Alexa+ privacy.